Voice

Technology has not only changed how we connect, but how much it costs us. Even voice calls can be delivered for less, but with so much more. Monitor, migrate and manage your telephone environment with ease through iConnect’s Voice-Over-IP solutions.

Designed towards stability, our VoIP network routes over 22 million minutes every month for major South African and multinational corporations. By delivering VoIP Telephony solutions over the cloud, we offer enterprise-grade voice solutions with ultimate control over cost without requiring hefty upfront investment.

What is the value that the hosted PABX and voice brings to my business?

  • Virtually-based PBX.
  • Eliminates the need for a physical unit on-site.
  • Adapt to host multiple branches, regardless of the size of your business.
  • Connect to a single, secure cloud-based PBX.
  • Scalable and agile through the softphone app.
  • Transparency in the reporting.

What Do We Offer?

If you have too many people and not enough phone lines, or struggle to create telephony harmony among your branches, the PBX (Private Branch Exchange) comes to the rescue by juggling lines between a large pool of users. Prohibitively expensive, they were once the domain of large corporations. But the traditional PBX is making way for virtual solutions.

Virtual PBX is delivered across high-speed internet, cutting costs while expanding your ability to manage costs and performance. It resides in the cloud – public, private or hybrid – so there is no upfront investment in on-site servers, while operational costs also lower and become easier to manage.

Why Iconnect?

  • The most stable and fully-redundant voice platform in South Africa.
  • Communication management capabilities for multi-branch companies.
  • 24/7 proactive monitoring.
  • 24/7 support provided by a dedicated team of specialists.
  • Geographic Number Portability that allows you to route all calls through iConnect.

Voice

Voice Over IP
VoIP Solutions

Hosted PBX

Hosted Contact
Centres

Atmos Voice
Recording

Softphone &
Deskphone App

Watch This
Space

Voice Over IP
VoIP Solutions

Our world class VoIP network routes over 22 million minutes every month for major South African
and multinational corporations. By delivering telephony solutions in a cloud-based environment,
we offer enterprise-grade voice quality with ultimate control over cost without requiring hefty
upfront investment.

Voice Over IP
VoIP Solutions

Hosted PBX

Hosted Contact
Centres

Atmos Voice
Recording

Softphone &
Deskphone App

Watch This
Space

Hosted PBX

iConnect Hosted PBX is delivered across high-speed internet, eliminating the need for an
expensive on site PABX unit while increasing your ability to manage costs and performance.

What is the value that the hosted PBX and voice brings to my business?
• Virtually-based PBX eliminates the need for a physical unit on site.
• Easily connect to multiple branches, regardless of the size of your business.
• Connect to a single, secure cloud-based PBX.
• Scalable and agile through our softphone application.
• Telephone Management System access and clear reporting facilities.
• Hosted Contact Centre.
• Voice Recording facilities.

Voice Over IP
VoIP Solutions

Hosted PBX

Hosted Contact
Centres

Atmos Voice
Recording

Softphone &
Deskphone App

Watch This
Space

Hosted
Contact Centres

A hosted call centre solution delivers greater agent productivity and flexible call centre
management, at a fraction of the cost of traditional call centre solutions. It works with
proprietary Agent Manager Soft Phone or Voip phones to give you an easy-to-use yet extremely
powerful call centre system. The added benefit is the system can be used for the entire company
including back office administration. outbound sales and inbound support. One system, one
control centre, one service provider.

Voice Over IP
VoIP Solutions

Hosted PBX

Hosted Contact
Centres

Atmos Voice
Recording

Softphone &
Deskphone App

Watch This
Space

Atmos Voice
Recording

The Atmos™ voice logger has been developed by Call Cabinet Corporation™,
market leaders in providing enterprise voice logging and call recording solutions. Our wealth of
knowledge andsuperior expertise in the call recording industry, has allowed us to provide you with an
industry first cloud-based, compliant and secure call logging solution.

Features

• Voice Logger enabled seamlessly on any Com.X PBX
• Fully Compliant (FICA, FAIS, POPPI, CPA)
• No additional hardware required
• Cloud storage and amount of GB storage used
• Scalable with unlimited growth potential
• Web based (HTML5 architecture) SSL Security
• Call statistics showing number of calls recorded
- total, daily and weekly
• Log of who has played, downloaded or emailed
calls - audit trail
• Mobile compatible
• On demand recording
• Advanced security
• Easy setup of agents and supervisors
• Access and playback via web browser
• Fully redundant and backed up
• Call statistics on landing page
• 256 bit AES encryption
• All calls securely recorded
• 99.99% availability
• Multi-site support

Voice Over IP
VoIP Solutions

Hosted PBX

Hosted Contact
Centres

Atmos Voice
Recording

Softphone &
Deskphone App

Watch This
Space

Softphone &
Deskphone App

The Hosted Softphone turns any internet enabled device into a hi-tech, feature rich phone for
making crisp and clear audio calls via internet. This is available for use on any desktop or laptop
computer, and compatible with all of the latest operating systems on mobile devices.
Features

• Operated from user’s mobile phones using a data network or available Wi-Fi.
• Ensures your mobile workforce is always available.
• Serves as back-up communication if primary connectivity or desk phones fail.
• Includes Hosted PBX features such as call recording, call transfer, missed calls,
contact directory, etc.
• Calls are reflected on the iConnect TMS (Telephone Management System),
no need to invest in a separate billing solution.
• Acts as an extension of your Hosted PBX extension,
therefore only required to pay for one hosted license.

VoIP

Our world class VoIP network routes over 22 million minutes every month for major South African and multinational corporations. By delivering telephony solutions in a cloud-based environment, we offer enterprise-grade voice quality with ultimate control over cost without requiring hefty upfront investment.

Hosted PABX

iConnect Hosted PBX is delivered across high-speed internet, eliminating the need for an expensive on site PABX unit while increasing your ability to manage costs and performance.

  • What is the value that the hosted PBX and voice brings to my business?
  • Virtually-based PBX eliminates the need for a physical unit on site.
  • Easily connect to multiple branches, regardless of the size of your business.
  • Connect to a single, secure cloud-based PBX.
  • Scalable and agile through our softphone application.
  • Telephone Management System access and clear reporting facilities.
  • Hosted Contact Centre
  • Voice Recording facilities

Hosted Contact Centre

A hosted call centre solution delivers greater agent productivity and flexible call centre management, at a fraction of the cost of traditional call centre solutions. It works with proprietary Agent Manager Soft Phone or Voip phones to give you an easy-to-use yet extremely powerful call centre system. The added benefit is the system can be used for the entire company including back office administration. outbound sales and inbound support. One system, one control centre, one service provider.

Voice Recording

The Atmos™ voice logger has been developed by Call Cabinet Corporation™, market leaders in providing enterprise voice logging and call recording solutions. Our wealth of knowledge and superior expertise in the call recording industry, has allowed us to provide you with an industry first cloud-based, compliant and secure call logging solution.

Features

  • Voice Logger enabled seamlessly on any Com.X PBX
  • Fully Compliant (FICA, FAIS, POPPI, CPA)
  • No additional hardware required
  • All calls securely recorded
  • Fully redundant and backed up
  • 99.99% availability
  • Call statistics on landing page
  • Scalable with unlimited growth potential
  • Web based (HTML5 architecture) SSL Security
  • Advanced security
  • Multi-site support
  • Mobile compatible
  • On demand recording
  • 256 bit AES encryption
  • Easy setup of agents and supervisors
  • Call statistics showing number of calls recorded – total, daily and weekly
  • Access and playback via web browser
  • Cloud storage and amount of GB storage used
  • Log of who has played, downloaded or emailed calls – audit trail

Softphone & Deskphone App

The Hosted Softphone turns any internet enabled device into a hi-tech, feature rich phone for making crisp and clear audio calls via internet. This is available for use on any desktop or laptop computer, and compatible with all of the latest operating systems on mobile devices.

Benefits

  • Operated from user’s mobile phones using a data network or available Wi-Fi.
  • Ensures your mobile workforce is always available.
  • Serves as back-up communication if primary connectivity or desk phones fail.
  • Includes Hosted PBX features such as call recording, call transfer, missed calls, contact directory, etc.
  • Calls are reflected on the iConnect TMS (Telephone Management System), no need to invest in a separate billing solution.
  • Acts as an extension of your Hosted PBX extension, therefore only required to pay for one hosted license.