Shereno Printers

Region: Western Cape
Industry: Manufacturing
Number of users: 15
Year installed: 2018

Business Problem

Shereno Printers, with multiple branches in Gauteng, were constantly inundated with calls from customers and suppliers which were received randomly and were not being routed to the right departments. Their telephone system was also expensive and outdated.

iConnect Solution

iConnect supplied and deployed a fully hosted voice solution for all the branches at Shereno Printers, which included software and hardware.

Business Outcome

Since the solution went live, Shereno Printers has enjoyed peace of mind knowing that they have a product that works. Calls are now being directed to the appropriate departments which reduces frustration and time wastage. The system also allows for scalability and cost saving when adding new extensions. Call quality has improved and the number of dropped calls significantly reduced.