By delivering telephony solutions in a cloud-based environment, we offer enterprise-grade voice quality with ultimate control over costs without requiring hefty upfront investment. Virtual resources have replaced physical PBX Switchboards on site and provide a flexible solution to grow with your business requirements. iConnect’s voice solution provides the ability to work from anywhere should you have an internet connection.
Unlike a traditional onsite PBX Switchboard, which requires a large investment, ongoing maintenance and costly upgrades, iConnect’s hosted PBX is a cloud-based PBX system accessible via an IP network. We have an extensive list of features that speak to your business’s voice requirements.
Rather than being responsible for hardware, software, training, maintenance, and more, iConnect takes care of it all.
Whether you need to record local or remote calls for staff training, dispute resolution, or FAIS compliance, our solution will give you complete peace of mind, scalability and online access to voice recordings. These recordings are stored on a highly-secure and redundant platform.
TMS – Reporting
The iConnect TMS (Telephone Management System) is a cloud-based solution which allows you full control of your telephone usage. Our user-friendly portal provides you with detailed reports across your whole organisation which can be searched and exported into CSV format.
Mobile Extensions (Softphone App)
As a value-added service, iConnect’s Hosted Softphone App turns your smartphone into an extension of your desk phone. Bringing all the rich features of the iConnect’s hosted PBX into the palm of your hand wherever you are. This is also available on any Windows desktop or laptop computer.
The iConnect SIP Trunk solution is designed for businesses who already have their own on-site PBX and want to benefit from our cost-saving voice solutions. Part of this solution may include porting your numbers to iConnect and managing the routing of inbound and outbound calls, or alternatively SIP can be set for outbound calls only to benefit from iConnect’s least cost routing.
iConnect Minute Bundles offer you full control over your monthly telephony spend. Make mobile, national and local calls at a cost-effective fixed rate. iConnect will do a comprehensive usage survey to determine your voice usage requirements. Using that information, we will propose a minute bundle to suit your business needs, which can also be upgraded, at any time. We also offer unlimited bundles.