Voice: Here to grow and stay

Easier to leave a voice note

It’s easier to pick up a phone than to type a message to someone. Without the personal connection provided by voice-to-voice interaction, business relationships would wilt. Think of those times when you just can’t face drafting another mail or typing another message.

Essential to businesses

Despite the huge range of technology platforms, we now communicate on, Voice is still relevant. “More so than ever.” says David Godfrey, CEO of iConnect. “Mainly because it is often easier to leave a voice note, than to text. It’s also now more affordable. In addition, the human voice will never be irrelevant in business”.

Godfrey says that’s why a voice-enabled approach to communications will remain essential to the everyday business operations. It’s easier to pick up a phone than to type a message to someone.  And without the personal connection provided by voice-to-voice interaction, business relationships would wilt. Think of those times when you just can’t face drafting another mail or typing another message.

It’s no surprise then that “Voice” is a key to technology’s current evolution. Technology platforms that use the human voice predominately to connect people are known as in the IT-world.

When done properly, Voice allows a communication network to expand quickly and easily across a business or businesses. This is known as Voice Scalability. Voice will reduce call, hardware costs and will offer improved quality of sound, known as “enterprise-grade voice quality”. When it comes to businesses, the new Voice options that are offered by providers like iConnect, now offer unsurpassed new features.

What to consider for your business when it comes to Voice

The market is shifting away from on-site PABXs and moving towards hosted environments known as a “Hosted PBX” or “Cloud Telephony”. Thanks to Cloud technology and environments, businesses should now expect no more large capital outlay or hefty long-term maintenance contracts. Your business will have more control over telephony costs and have the benefit of better reporting, with free calls between your office branches. A capable provider such as iConnect will design a flexible solution for you, that’ll grow with your business’ needs.

Some of the other benefits of a Hosted PBX

Mobility - Employees can work from anywhere where there is an internet connection. 

Feature Rich Environment - An extensive list of features is enabled via a Cloud-based PBX System that you access via an IP network that speaks to your businesses’ specific voice requirements. We make this easy to use and understand!

Record all local or remote calls - for staff training; dispute resolution; or FAIS compliance. It will allow peace of mind and an option to expand functionality or access these records online; via a secure platform in the Cloud that runs on an IP network.

TMS (Telephone Management System) Reporting - where the business itself becomes fully in-control of its telephone usage. This happens though iConnect’s user-friendly portal. It allows each business to generate detailed reports (they can be searched and exported into a CSV format) across a whole organisation.

Mobile extensions (known as “Softphone Apps”) - turn any smartphone into an extension of a desk phone. Bringing the hosted PBX features into the person’s palm - wherever they’re accessing it from. (It’s also available on any Windows desktop or laptop computer.)

Minute bundles that allow full control over monthly telephony spend. Where mobile, national and local calls are made at a cost-effective fixed rate. iConnect determines what your business needs are by first conducting a comprehensive usage survey and then recommending a minute bundle that meets your business requirements. Minute bundles can be upgraded anytime.

Contact iConnect for advise on all your Voice needs.

David Godfrey

CEO

iConnect SA (Pty) Ltd

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